Contact Us
Product questions, order updates and aftercare begin here. Email service@lumivoty.com or use the contact form below.
Choose the right subject
- Product advice: tell us which style you are considering and what you carry.
- Order help: include your order number and the email used at checkout.
- Delivery: include the tracking reference, if available.
- Returns or faults: describe the issue and request instructions before posting anything.
- Privacy: use the subject “Privacy request” and describe your request.
Before sending a return
Contact us within 30 days of receiving your order. We will review your request and provide the next steps. The return address is Room N0820, 2nd Floor, No. 299 Baozhou Street, Fengze District, Quanzhou City, Fujian Province, China. Do not send payment information, passwords or identity documents through the contact form.
Our business
Company: Shenzhen Binli Technology Co., Ltd.
Owner: Wang Zhiyuan
Store: lumivoty.com
Customer care: service@lumivoty.com